> ## Documentation Index > Fetch the complete documentation index at: https://docs.rocx.io/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Resolve common wallet, DeFi, PoA, Explore, and profile issues. For any unresolved issue, keep the connected wallet, network, timestamp, page, displayed status, transaction hash or game/Activity identifier, and a screenshot without secrets. | Issue | Likely cause | What to do | | -------------------------------- | ----------------------------------------------------------- | ------------------------------------------------------------------------------ | | Wallet not connected | Wallet locked or request blocked | Unlock the wallet, refresh, reconnect, and verify the account | | Wrong network | Wallet and RocX differ | Switch only to the network shown by RocX | | Transaction rejected | User rejected or wallet simulation failed | Read the request, correct the cause, and retry once | | Insufficient gas | Not enough testnet gas | Obtain the correct network's testnet gas token | | Token approval failed | Wrong asset/network or approval reverted | Check the approval transaction and avoid duplicate submissions | | Deposit not reflected | Transaction pending, failed, or index delayed | Check the hash, refresh after confirmation, then contact support | | Borrow unavailable | Insufficient collateral, cap, or unsafe position | Lower the amount and review Health Factor | | Health Factor too low | Debt is high relative to collateral | Repay, add collateral, or reduce Withdraw/Borrow | | Swap quote expired | Market or route changed | Refresh and review the new quote | | Bridge still processing | Destination settlement is not complete | Check source status, route status, destination network, and avoid resubmitting | | PoA permission inactive | USD 50, 24-hour, snapshot, or real-time check not satisfied | Review eligible deposit amount and qualification start time | | 24-hour qualification incomplete | Threshold was reached less than 24 hours ago or interrupted | Maintain USD 50 continuously and wait for the next eligibility update | | Real-time deposit check failed | Eligible amount is currently below USD 50 | Restore eligibility; a new 24-hour period begins | | Social account not connected | OAuth incomplete or platform unavailable | Reconnect a platform marked available in My Page | | Activity author mismatch | Submitted author differs from connected account | Use your own original URL from the connected account | | Activity already registered | Same URL or external content ID exists | Do not submit a duplicate; review My Activity | | Daily link limit reached | One link already registered that day | Wait for the next service day | | Helpful daily limit reached | Ten Helpful actions completed | Wait for the next service day | | Not Helpful daily limit reached | Ten Not Helpful actions completed | Wait for the next service day | | Already evaluated | You already chose Helpful or Not Helpful | No second, changed, or canceled evaluation is allowed | | Cannot evaluate own Activity | Self-evaluation blocked | Ask no related account to bypass the rule; evaluate other content | | Wallet signature rejected | User rejected, account changed, or request expired | Verify account and purpose, then initiate a fresh request | | Original post deleted | Source is unavailable | The Activity can be invalidated and excluded from ranking | | Explore game canceled | Room timeout or technical result failure | Check Game History for cancellation and refund status | | Refund pending | Ledger update still processing | Do not replay the action; record game ID and timestamp | | Claim signature rejected | Wrong wallet, expired request, or user rejection | Use the winning wallet and initiate a fresh claim request | | NFT image not loading | Unsupported or unavailable metadata/media | Record contract, token ID, metadata URL, wallet, and network | Never send a seed phrase, private key, full OAuth token, or secret recovery code in a support request.