| Issue | Likely cause | What to do |
|---|---|---|
| Wallet not connected | Wallet locked or request blocked | Unlock the wallet, refresh, reconnect, and verify the account |
| Wrong network | Wallet and RocX differ | Switch only to the network shown by RocX |
| Transaction rejected | User rejected or wallet simulation failed | Read the request, correct the cause, and retry once |
| Insufficient gas | Not enough testnet gas | Obtain the correct network’s testnet gas token |
| Token approval failed | Wrong asset/network or approval reverted | Check the approval transaction and avoid duplicate submissions |
| Deposit not reflected | Transaction pending, failed, or index delayed | Check the hash, refresh after confirmation, then contact support |
| Borrow unavailable | Insufficient collateral, cap, or unsafe position | Lower the amount and review Health Factor |
| Health Factor too low | Debt is high relative to collateral | Repay, add collateral, or reduce Withdraw/Borrow |
| Swap quote expired | Market or route changed | Refresh and review the new quote |
| Bridge still processing | Destination settlement is not complete | Check source status, route status, destination network, and avoid resubmitting |
| PoA permission inactive | USD 50, 24-hour, snapshot, or real-time check not satisfied | Review eligible deposit amount and qualification start time |
| 24-hour qualification incomplete | Threshold was reached less than 24 hours ago or interrupted | Maintain USD 50 continuously and wait for the next eligibility update |
| Real-time deposit check failed | Eligible amount is currently below USD 50 | Restore eligibility; a new 24-hour period begins |
| Social account not connected | OAuth incomplete or platform unavailable | Reconnect a platform marked available in My Page |
| Activity author mismatch | Submitted author differs from connected account | Use your own original URL from the connected account |
| Activity already registered | Same URL or external content ID exists | Do not submit a duplicate; review My Activity |
| Daily link limit reached | One link already registered that day | Wait for the next service day |
| Helpful daily limit reached | Ten Helpful actions completed | Wait for the next service day |
| Not Helpful daily limit reached | Ten Not Helpful actions completed | Wait for the next service day |
| Already evaluated | You already chose Helpful or Not Helpful | No second, changed, or canceled evaluation is allowed |
| Cannot evaluate own Activity | Self-evaluation blocked | Ask no related account to bypass the rule; evaluate other content |
| Wallet signature rejected | User rejected, account changed, or request expired | Verify account and purpose, then initiate a fresh request |
| Original post deleted | Source is unavailable | The Activity can be invalidated and excluded from ranking |
| Explore game canceled | Room timeout or technical result failure | Check Game History for cancellation and refund status |
| Refund pending | Ledger update still processing | Do not replay the action; record game ID and timestamp |
| Claim signature rejected | Wrong wallet, expired request, or user rejection | Use the winning wallet and initiate a fresh claim request |
| NFT image not loading | Unsupported or unavailable metadata/media | Record contract, token ID, metadata URL, wallet, and network |
Never send a seed phrase, private key, full OAuth token, or secret recovery code in a support request.